Refunds & deposits.

1. The deposit

Reserving a spot in line costs a refundable deposit per screen: US$100 at the time of writing (the store always shows the live amount). It is credited toward the screen’s final price. It is fully refundable at any time before your screen ships. The “Bigger screen” reservation is the same deposit on the same terms.

2. Before we ship

When your screen is ready we e-mail you the final price, the balance after your deposit, and the shipping charge for your address. Shipping is not charged at pre-order; it is calculated at fulfillment and confirmed in that e-mail. Nothing further is charged until you agree. If the final price or the shipping is not what you expected, reply and cancel, and the deposit comes back in full.

3. Paid in full

If you paid in full, today’s screen price is locked; shipping is still confirmed before we ship. A paid-in-full order can be cancelled for a full refund of the amount paid at any time before it ships. [Draft: confirm whether a restocking fee applies to orders cancelled after a shipping label is created.]

4. After shipping

Once a screen has shipped, returns follow the warranty and return terms that come in the box and in the host application. Consumers in the EU and UK keep their statutory 14-day right of withdrawal for distance purchases; consumers elsewhere keep whatever their local law provides. [Draft: return window, condition and who pays return shipping to be set with the fulfilment partner.]

5. How to ask for a refund

• E-mail [email protected] from the address you ordered with, and quote the order number from your confirmation (it starts with po_).
• We confirm within two business days and issue the refund through Stripe to the card you paid with. Banks usually post it within five to ten business days.
• You get a refund e-mail from us when it is issued; Stripe may send its own notice as well.
• A refunded reservation releases your place in line. Reserving again later starts at the back.

6. Referral discounts and Sill Points

If a referral discount applied to a refunded order, the referrer’s points for that order are reversed. Hardware Rewards count only screens that stayed paid past the reward’s waiting period.

7. Currency

Refunds are issued in the currency and amount Stripe charged. If your bank converted the payment, the amount that lands may differ slightly because of exchange rates and bank fees that we do not control.

8. Questions

[email protected]. This policy is part of the Terms of Service and is read together with the Privacy Policy.